Return and Refund Policy

Overview

At BattFactory.com, our return and refund policy lasts 30 days from the date of purchase. If 30 days have passed, we, unfortunately, cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it, including the original packaging. Certain items are exempt from being returned. For batteries made to order in larger quantities, we’ll contact you before shipping to ensure you receive the correct battery pack. These custom batteries have a reduced return period of 7 days.

To complete your return, please provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email that we’ve received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5-10 business days, depending on your financial institution.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at admin@battfactory.com.

Sale Items

Sale items will be refunded at the sale price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@battfactory.com for further instructions.

Shipping Returns

To return your product, please contact us at admin@battfactory.com before sending any items. Return address: 1025 E Hallandale Beach Blvd, Ste. 15-773, Hallandale Beach, FL 33009.

    You will be responsible for paying your own shipping costs for returning your item. A free return label will be provided if the item is defective. Depending on your location, the time it may take for your exchanged product to reach you may vary.

    For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    Need Help?

    If you have any questions related to refunds and returns, please contact us at admin@battfactory.com.